Associate Director, Client Success

New York, United States Full-time

ERGO Interactive

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Location: New York, United States

If you are looking for an exciting, high-growth career opportunity — and a place you can call home  — please read this ad slowly.

We are looking for an Associate Director to join our Client Success team of digital agency professionals who perform account planning, account management and project coordination duties. This is a highly visible, critical role. You will be both a trusted partner for our clients and a valuable member of our agency team. In this role, you will be responsible for managing long-term strategic initiatives while directing day-to-day project deliverables.

Strategic Planning & Project Management

You will be responsible for leading direct reports in day-to-day account planning, account management and project coordination functions. Your duties will include:

  •    Maintaining a complete understanding of client strategic priorities and translating priorities into actionable project plans for agency teams.
  •    Acting as the trusted partner for clients to build strategic plans and manage ongoing marketing campaign deliverables.
  •    Monitoring project briefs, schedules and deliverables across other agency teams.
  •    Leading team to prioritize multiple projects and ensure daily deliverables are completed with 100% accuracy and timeliness.
  •    Building project budgets and coordinating account financials and billing.
  •    Understanding how to “connect the dots” on data and analytics and translate findings into actionable insights for clients.
  •    Delivering client presentations that clearly communicate key insights and actionable recommendations.


ERGO Interactive designs, develops, deploys and optimizes Smart Content for our blue chip clients. The best way to explain it would be to envision you’re reading your favorite magazine, and with every page you turn it becomes more relevant to you and seems like it is able to anticipate your changing interests, needs and intentions. Very cool stuff, and a high-growth business. The atmosphere is fun, vibrant and refreshingly professional.



Bachelor's degree required, MBA preferred

Work Experience:

5–10 years experience with a digital ad agency, ad tech firm or management consulting company


Solid marketing strategy

Strong project management skills

Outstanding attention to detail

Action oriented

Company Perks

Role-appropriate external classes and training

Very cool industrial-style West Village studio space

Pet-friendly office, including pet insurance

Company-paid office shut-down between Christmas and New Years Day

Innovative company outings and events

Meditation room

Summer Fridays

Office bar cart, daily produce, healthy and unhealthy snacks, espresso

Pool table

Bagel Fridays

Competitive vacation allowance

Health, vision and dental benefits

401k plan

Referral bonus program