QA/QC Analyst

New York, United States Full-time


About us

ERGO Interactive is a market leader in data-driven, hyper-personalized, adaptive algorithmic email journey design and deployment. It’s a mouthful, but very cool stuff that is driving enormous returns for our blue-chip clients. The best way to explain it would be to envision you’re reading your favorite magazine, and with every page you turn and every issue you read, it becomes more relevant to you. We call it Content Science™, and we’re looking for an exceptional QA/QC Analyst to join our team.

Please apply with your resume and a thoughtful cover letter telling us why you're the best fit for the job.


The QA/QC Testing Analyst will be responsible for validating the quality and stability of our email campaigns and web applications. Working hand in hand with our Interactive Development team, you will be evaluating the quality and stability of solutions and ensuring that they are in accordance with the project requirements and client deadlines.

Essential Functions:

  • Create, maintain and test against project test plans and test cases
  • Perform testing of agency solutions including:
    • Email campaigns across desktop, mobile and web-based email clients
    • Web sites, including desktop, mobile and responsive, across different web browsers, operating systems and clients
    • Desktop, mobile and web-based applications and services
    • Banner and rich media campaigns
  • Identify, log and track issues identified during testing phases
  • Assure the integrity between solution deliverables and project requirements
  • Provide subject matter expertise on Quality Assurance best practices and tools
  • Refine and improve upon existing testing best practices and processes
  • Test and troubleshoot inbox deliverability of emails
  • Gather, analyze and report key metrics on performance of email operations
  • Maintain compliance protocols and implement best practices


  • Degree in Computer Science or related field strongly preferred, but not required
  • Attention to detail with excellent organization skills
  • Excellent written and verbal communication skills
  • Excellent teamwork, organizational and analytical skills
  • Experience working with bug tracking tools such as Mantis, Jira, or Bugzilla
  • Familiarity with waterfall and agile development process
  • Understanding of email marketing compliance and best practices
  • Proficient with Windows, Mac OS, iOS and Android operating systems
  • Experienced with Microsoft Word, Excel, Outlook and Mac Mail
  • Knowledge of HTML, CSS, JavaScript and Photoshop is a plus
  • Experience in online marketing is a plus


  • A comprehensive career development program and training
  • Gym membership
  • Bagel Fridays
  • Summer Fridays
  • Office bar cart, produce, healthy and unhealthy snacks, Nespresso
  • Pool table
  • Competitive vacation allowance
  • Company-paid office shut-down between Christmas and New Year’s Day
  • Health, vision & dental benefits
  • 401k plan
  • Referral bonus program
  • Pet-friendly office
  • Fun company outings and events
  • Very cool industrial-style Greenwich Village studio space


The best perk? Our people. If you’re ready to join us, apply now!