Scrum Master

New York, United States Full-time

 

About us

ERGO Interactive is a market leader in data-driven, hyper-personalized, customer journey design. It’s a mouthful, but very cool stuff that is driving enormous returns for our blue-chip clients. The best way to explain it would be to envision you’re reading your favorite magazine, and with every page you turn and every issue you read, it becomes more relevant to you. We call it Content Science™, and we’re looking for an exceptional Scrum Master to help lead our vision.

Essential Duties:

  • Guiding the team and organization on how to use Agile/Scrum practices and values to delight our customers.
  • Guiding the team on how to get the most out of self-organization.
  • Guiding the team on self-organizing to fill in the intentional gaps left in the Agile/Scrum frameworks.
  • Assessing the Scrum Maturity of the team and organization and coaching the team to higher levels of maturity at a pace that is sustainable and comfortable for the team and organization.
  • Removing impediments or guiding the team to remove impediments by finding the right personnel to remove the impediment.
  • Building a trusting and safe environment where problems can be raised without fear of blame, retribution or being judged, with an emphasis on healing and problem-solving.
  • Facilitating getting the work done without coercion or assigning or dictating the work.
  • Facilitating discussion, decision making and conflict resolution.
  • Assisting with internal and external communication, improving transparency and radiating information.
  • Supporting and educating the Product Owner, especially on grooming and maintaining the product backlog.
  • Providing all support to the team using a servant leadership style whenever possible and leading by example.

Required Skills/Experience:

  • Excellent communication skills.
  • Experience in playing the Scrum Master role for at least one year for a software development team that was diligently applying Scrum principles, practices and theory.
  • Good skills and knowledge of servant leadership, facilitation, situational awareness, conflict resolution, continual improvement, empowerment and increasing transparency.
  • Knowledge of various well-documented patterns and techniques for filling in the intentional gaps left in the Scrum approach (example: numerous Burndown technologies, various Retrospective formats, handling bugs, etc.).

Preferred Skills/Experience:

  • Experience in playing the Scrum Master role for at least two years for a software development team that was diligently applying Scrum principles, practices, and theory.
  • Knowledge of other Agile approaches: XP, Kanban, Crystal, FDD, etc.
  • Awareness and experience with widely successful Agile techniques: User Stories, ATDD, TDD, Continuous Integration, Continuous Testing, Pairing, Automated Testing, Agile Games.
  • Applicable knowledge of the technologies used by the team.
  • Experience in applying a wide variety of well-documented patterns and techniques for filling in the intentional gaps left in the Scrum approach (example: various Burndown technologies, many Retrospective formats, handling bugs, etc.).

Perks

  • A comprehensive career development program and training
  • Choice of gym or CitiBike membership
  • Bagel Fridays
  • Summer Fridays
  • Office bar cart, weekly produce, healthy and unhealthy snacks, Nespresso machine
  • Pool table
  • Competitive vacation allowance
  • Company-paid office shut-down between Christmas and New Year’s Day
  • Health, vision & dental benefits
  • 401k plan
  • Referral bonus program
  • Pet-friendly office, including pet insurance
  • Fun company outings and events
  • Very cool industrial-style West Village studio space