Senior Content Strategist

New York, United States Full-time

Senior Content Strategist

 About us

ERGO Interactive is a market leader in hyper-personalized, customer journey design. We’re looking for an exceptional Senior Content Strategist with an impressive digital background (email marketing a huge plus!) to join our team and help to lead our vision.

If you love using data to tell stories and thrive off smart, energetic people, you’ve just found your new home.

Please apply with your résumé, portfolio links and a thoughtful cover letter.

About the role

  • Supervise at least 3 members of the Content Strategy team, helping to drive their career growth and skill sets
  • Craft individualized content curriculums, email journeys and trigger campaigns
  • Conduct stakeholder interviews and leverage industry best practices to build content governance models
  • Write and direct compelling copy that drive clicks
  • Lead content audits to identify strengths, weaknesses, gaps and opportunities
  • Leverage content analytics and data visualization tools to conduct competitive data analysis and distill competitive insights and competitive trends
  • Identify opportunities for content testing and measurement. Partner with data team on testing and learning methodologies and apply these learnings to the work
  • Work collaboratively in a multifunctional team
  • Establish, enforce and evolve writing style and tone within brand guidelines
  • Create and maintain content roadmaps and workflows
  • Provide quality control and a “last eye” on the work so we’re delivering pixel-perfect work to our clients and customers
  • Clearly and confidently present the big ideas and the smallest details to internal team, clients and prospects 

What you’ll bring to us

  • 5+ years of experience as a content writer/strategist, copywriter, strategist or planner
  • Love of both high-level strategy and hands-on writing
  • Left and right brain working in tandem
  • A strong understanding and passion for CRM, Email, Web, Digital Journey design
  • Experience conducting content audits and developing comprehensive multi-touch, omni-channel content strategies from scratch
  • Ability to quickly understand business needs as they relate to a specific industry, then translate ideas into an editorial direction
  • Strong writing, editing, creative and strategic thinking skills
  • Proactive thinking to develop innovative new strategies and tactics
  • Professionalism and a confident, collaborative approach to client-facing and colleague interactions
  • The ability and warmth to inspire clients and earn their trust
  • A deadline- and detail-oriented nature—you thrive in a fast-paced, agile environment
  • Strong teamwork and communication skills—you’re open to listening to new ideas and take thoughtful action to bring them to life
  • The will to win with a lot of integrity and a sense of humor


  • A comprehensive career development program and training
  • Gym membership
  • Bagel Fridays
  • Summer Fridays
  • Office bar cart, daily produce, healthy and unhealthy snacks, Nespresso
  • Pool table
  • Competitive vacation allowance
  • Company-paid office shut-down between Christmas and New Year’s Day
  • Health, vision & dental benefits
  • 401k plan
  • Referral bonus program
  • Pet-friendly office
  • Fun company outings and events
  • Very cool industrial-style Greenwich Village studio space


The best perk? Our people. If you’re ready to join us, apply now!